Expert Property Management Services in Staffordshire & Shropshire

Your Trusted Local Property Management Company Based in Stoke on Trent

At Rory Mack Associates, based in Stoke on Trent, we provide comprehensive property management services for both residential and commercial properties across Staffordshire and Shropshire. Plus property management in Cheshire. Our central location allows us to respond quickly to clients throughout the region while delivering expert local knowledge.

Leveraging our extensive local knowledge, we ensure your property is well-maintained, fully tenanted, and operating efficiently, helping you maximise your return on investment while removing the day-to-day stresses of property management.

Being located in Stoke on Trent, we are perfectly positioned to serve landlords and property owners across Staffordshire and Shropshire, combining local expertise with fast, hands-on support.

Speak With a Local Property Manager Today

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      GOOD  
   Based on 84 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Ciaran Jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service when it came to getting me in my commercial property Joe boulton couldn’t of done a better job
  
 
      Posted on Google  
   
   sjr202 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been the owner of a flat since 2007 and seen a sad decline in the developments maintenance and care over the years while management fees have continued to increase significantly. Since the development took over the right to manage it has recently employed Rory Mack as the management company. For the first time we have a company and property manager who is proactive in planning improvements in key areas eg security and getting the living environment back to where it should be. We’re looking forward to seeing the changes the company will implement and recommend contacting them if you are not happy with your existing management company.
  
 
      Posted on Google  
   
   Angela Mee 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a brilliant experience working with Rory Mack Associates. A special thank you to Martin, who initially explained the process so clearly and continued to help where needed throughout.A massive thank you also to Sheryl, who was absolutely brilliant. She was incredibly efficient, always polite and friendly, and made sure to keep me in the loop every step of the way. Whenever I needed to reach her, she always rang straight back without delay. Exceptional customer service from a great team—Thankyou 😊
  
 
      Posted on Google  
   
   Katie Parker 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have transferred two of my rental properties to Rory Mack from Bjb and can 100% recommend them above all others. They are always contactable and attentive to any issues. Their fees are more than competitive in the current market. Josh has been a breath of fresh air to deal with.
  
 
      Posted on Google  
   
   Rogoz Florin 
 
 
 
 Trustindex verifies that the original source of the review is Google. "Moving to a new home can be an incredibly stressful journey”, but working with Rory Mack Associates - and specifically with NIKKI BARRETT and RACHEL - has been an absolute masterclass in professionalism, efficiency, and human kindness.
From the very first second, NIKKI went above and beyond to guide me with flawless communication, keeping everything perfectly transparent, secure, and stress-free.
RACHEL was equally outstanding on the ground, making the key handover an incredibly welcoming and seamless experience.
“They don't just manage properties; they truly care about people and build bridges of trust” !.
If I could give them “100 stars”, I would do it in a heartbeat.
Thank you from the bottom of my heart, Nikki and Rachel, for making my new beginning so beautiful.
“You are the absolute gold standard of the UK housing sector! Highly, highly recommended!"
  
 
      Posted on Google  
   
   Pete Salt 
 
 
 
 Trustindex verifies that the original source of the review is Google. With 30 years plus of experience in the north Staffordshire area Rory Mack has the expertise that I needed for my commercial let .
Seamless and so professional can only highly recommended the whole team
  
 
      Posted on Google  
   
   Jayne Shore 
 
 
 
 Trustindex verifies that the original source of the review is Google. I would like to thank Josh and the staff at Rory Mack Associates for the prompt, smooth, professional approach to our recent house application. Everything was explained and we were guided throughout the application.  We had everything sorted within 3 weeks, absolutely amazing. Thank you 😊
  
 
      Posted on Google  
   
   kathryn clayton 
 
 
 
 Trustindex verifies that the original source of the review is Google. I would highly recommend Martin and Steve to anyone wishing to sell a commercial property. My experience has been second to non. Very professional team always going the extra mile. The office team in particular Blair  was always polite friendly and helpful . Martin’s advice, professional attitude gave me great confidence in finding the perfect buyer for my property. Martin is a credit to his profession and Rory Mac. Fantastic guy!    (Keith )
  
 
      Posted on Google  
   
   renard george 
 
 
 
 Trustindex verifies that the original source of the review is Google. did a very good job of marketing my commercial property, rsulting in a sale. professional, proactive, diligent
  
 
      Posted on Google  
   
   Thomas Mccallum 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently moved into an appartment in Stoke with Rory Mack, and I have had an excellent experience with the letting agent, Claire Jinks who has been so easy to talk to and has adressed all my concerns and questions. Thank you, Claire!

What is Property Management?

Property management involves the professional oversight and day-to-day operation of residential or commercial properties. This includes routine maintenance, tenancy management, legal compliance, and financial administration. Whether you own a single rental property, a commercial office, or a block of flats, professional property management ensures your investment is safeguarded, compliant with current legislation, and achieves its full potential.

Types of Property Management We Offer

Rory Mack Associates offers a full spectrum of property management solutions tailored to your needs:

Commercial Property Management

We provide expert management of commercial properties across Stoke on Trent, and Shropshire, including offices, retail units, and industrial spaces.

Learn More

Residential Property Management

Our residential property management services cover everything from tenant enquiries to repair coordination and compliance for landlords in Stoke on Trent, Crewe, Macclesfield, and surrounding areas.

Contact For Info

Expert Block Management

For blocks or estates in Stoke on Trent and throughout Staffordshire, we manage communal areas, service charges, and legal compliance.

Learn More

Why Trust Us?

Over 30 Years’ Experience

Managing £50+ million in Assets

Trusted by 500+ Landlords

RICS-Registered Property Management Company

Professional Memberships & Accreditations

Our team holds recognised professional memberships and works to the highest industry standards. We are accredited by RICS and The Property Ombudsman, and all our property managers are individually members of The Property Institute.

RICS-registered block management company accreditation

commercial property estate agents based in Stoke on Trent

Benefits for Landlords and Property Owners

Partnering with a professional property management company allows owners to:

Minimise the time and stress of day-to-day property management
Ensure compliance with complex UK legislation, including health, safety, and building regulations
Maintain and increase property value through proactive oversight and preventative maintenance
Access expert, local knowledge and personalised support across Staffordshire and Shropshire

With Rory Mack Associates, property management becomes simple, reliable, and tailored to your needs, whether you own a single property or a full portfolio.

💡 Learn more about The Benefits of Professional Property Management for Commercial Properties

Client Reviews From Property Management Clients

Rory Mack Associates are the Managing Agents for Bostock Hall Management Company and our main point of contact is the Director and Head of their Property Management Team, Danielle Leavold.

Bostock Hall is a 67 property Estate set in woodlands, with 14 acres and a lake, in a conservation area. The issues that arise dealing with such a property and its residents are manifold. As Directors on the Board of BHMC, we are able to say that Rory Mack through Danielle, provide an outstanding service which allows us to run the Estate efficiently.

We have worked with other Managing Agents and our experience of working with Danielle is second to none. She is proactive, incredibly knowledgeable in all areas of conservation, risk management and everything that it takes to manage our Estate successfully.

She is also very quick to respond to any issues which makes our work on the Board much easier. If you are considering Managing Agents, we would recommend, based on our personal experience of working with Rory Mack that you contact Danielle.

Board of BHMC

Rory Mack Associates are highly efficient, very helpful and carry out all of their duties in a very professional manner. I would have no hesitation in recommending them for property management. We have dealt mainly with Mrs. Kirsty Thorley for the past 6 years in relation to our commercial property portfolio and her work and attention to detail has been exemplary.

Lyn Reynolds

I had been a Tennant of Rory Mack for the past 3 or 4 years. Rory Mack have been brilliant throughout the tenancy, staff are very friendly and very professional. Any issues were resolved and I would highly recommend Rory Mack to anybody.

Brett Green

I have been a tenant of Rory Mack now for nearly 4 years, I have never had any problems with them, they are always very helpful, friendly and very professional. Thank you Rory Mac.

Christine Madeley

We lease a warehouse through Rory Mack. Their service is second to none, very helpful and always with a can-do attitude. Any repairs have been dealt with quickly. I would highly recommend Kirsty and her team!

Neil Ashton

We have been a tenant of Rory Mack for the past 18 months, nothing is too much trouble. If we have a problem or anything needs fixing it is sorted straight away. They are a professional company and their staff are very friendly. We are very happy to be their tenant.

Allison Webb

Rented via Rory Mack for 3 years or so. No issues with their service. Jane looked after me, and was brilliant. Always responsive, helped in any way she could. Would highly recommend for renters.

Nicola Bailey

Having recently moved to Rory Mack from another managing agent whose service had declined, our experience so far has been truly refreshing. Rent arrears are being handled efficiently, communication is professional and balanced with consideration for both tenant and landlord perspectives, and having a dedicated staff member managing our properties provides real reassurance. Impressively, one property with a departing tenant was advertised and already in negotiations with a new tenant within just a couple of weeks.

Simon Pilkington

From day 1 Jane was very responsive and extremely helpful resolving any issues in the property. Honest, kind and constant professional, we had great time. I highly recommend

Dirgham Aamir

Renting a property with Rory mack, they have been amazing really helpful, nothing was to much trouble, Jane and Megan are really nice, hope to have many many years there!!

Lisa Fenney

Comprehensive Property Management Services in Stoke on Trent and Beyond

Managing property effectively requires experience, attention to detail, and a proactive approach. At Rory Mack Associates, we offer a full range of property management services designed to protect your investment, reduce hassle, and enhance the living experience for residents. Our tailored solutions cover everything from financial management and maintenance to legal compliance and contractor coordination.

Commercial or residential property services
Single property or property portfolio management
Property Inspections
Compliance with lettings regulations
Security deposit collection and registration
Rent collection
Scheduled and planned preventative maintenance

Unscheduled maintenance and repairs
Access to our pre-approved contractors or use your own if preferred
24-7 tenant reporting helpline.
Lease renewals
Periodic inspections, safety certificates, etc., renewed on time, hassle-free.
Fully managed property management services or bespoke packages available to suit your needs.

Talk To A Property Management Specialist Now

Enquire Now – Send Us a Message

Why Choose Rory Mack as Your Property Management Company

While there are many property management companies operating in the local area, our clients choose Rory Mack Associates for our in-depth local knowledge, fast response times, and end-to-end service.

Expert Guidance: Our experienced team is dedicated to providing seamless management for your residential or commercial property.
Tenant Satisfaction: We work hard to ensure your tenants are happy and your property is well-maintained.
Legal Compliance: We handle all the legal obligations and ensure your property is fully compliant with the latest laws and regulations.
Transparent Communication: From maintenance to tenancy issues, we provide clear and concise communication, keeping you in the loop at all times.

💡 Learn more about what does commercial property management involve?

Unlike many other property management companies, we combine a hands-on approach with years of local knowledge to deliver reliable, personalised service.

Case Studies: Property Management Success Stories

Case 1:

We were instructed to manage a large family-owned property trust comprising of 85 commercial properties and 10 residential properties throughout Staffordshire. We have full control of every aspect of management, from rent collection to landlord and tenant compliance, and report to the Trust Board every month.

Case 2:

We manage a 30 unit mixed-use commercial building in Stafford which has retail, office and workshop tenants. We have full control of every aspect of management from rent collection to landlord and tenant compliance. We have an active on-site presence which enables us to address any issues immediately.

Case 3:

We actively acquire and manage a portfolio of residential properties in North Staffordshire. Our involvement started with this particular client who, in 2013, was a novice buy to let investor. Since then we have been involved in sourcing properties, overseeing refurbishment programmes and new lettings of the finished accommodation. We now collect rents and manage the portfolio on behalf of the landlord.

Areas We Cover – Local Property Management Across the Midlands

Our property management services span Staffordshire, Shropshire, and the wider Midlands region, including:

Staffordshire: Stoke on Trent, Newcastle under Lyme, Leek, Buxton
Shropshire: Shrewsbury, Telford

With our headquarters in Stoke on Trent, we are able to serve all these areas efficiently, providing rapid responses and hands-on management.

View our property management services in Cheshire.

Call us today on 01782 715725 for trusted local property management support.

Landlords

Let only tenant finders fee is equal to one months rent plus VAT.

When we manage the property, the Tenant finders fee is reduced to £250 plus VAT

Property Management

Our usual fee for full property management services is 10% plus VAT of the rent collected

A discount will be applied to a portfolio with multiple properties or for instructions where the above fee basis applied to the rent collected would be disproportionate to the time required to manage the property. Please contact us for further details.

The Property Ombudsman

We are members of The Property Ombudsman (TPO) for residential property and residential leasehold management.

The Property Ombudsman is a UK government approved organisation which aims to provide better consumer protection for home buyers and sellers, landlords and tenants, by providing independent conflict resolution and raising standards of service in the residential property industry.

Client Money Protection

We are members of Client Money Protection for landlords and tenants.

Client Money Protection is an insurance scheme that protects the rental money that a tenant pays their letting agent to pass onto a landlord. CMP offers protection and peace of mind for both landlords and tenants.

See our Client Money Protection Certificate

The Deposit Protection Service

We are members of The Deposit Protection Service who keep deposits safe for letting agents, landlords and tenants. The DPS is authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales.

Royal Institution of Chartered Surveyors

We are members of The Royal Institution of Chartered Surveyors (RICS), the RICS is a professional body that accredits professionals within the land, property, construction, and infrastructure sectors worldwide. We are regularly audited to ensure professional high standards are met and a number of our team hold RICS qualifications within their specialism.

Speak With a Local Property Manager Today

Frequently Asked Questions About Property Management Companies

Property management refers to the professional oversight and operation of residential, commercial, or mixed-use properties on behalf of landlords, investors, or property owners. It includes everything from tenant management and rent collection to maintenance, legal compliance, and financial reporting.

At Rory Mack Associates, our property management services ensure your property is well-maintained, legally compliant, and delivering maximum returns, whether it’s a single rental home or a large commercial portfolio. We handle the day-to-day tasks, so you don’t have to.

We combine the resources of a full-service agency with a personal, local touch. Our team knows the Staffordshire, Cheshire, and Shropshire property markets inside out.

Look for property management companies with a strong local presence, transparent fees, proven experience, and responsive customer service. At Rory Mack Associates, we pride ourselves on delivering a professional, hands-on approach tailored to each client’s needs.

Not at all. While many property management companies offer similar services on paper, the level of service, expertise, and local market knowledge can vary greatly. Rory Mack Associates stands out for our commitment to personalised service and long-standing reputation in Staffordshire and surrounding areas.

The cost of property management services in Shropshire can vary depending on the type and size of the property, and whether it’s fully managed or partially managed.

We offer transparent pricing and bespoke packages to suit your needs. Contact us for a tailored quote based on your property type and location.

Hiring a property manager in Staffordshire is ideal if you:

Don’t live locally or lack time to manage the property yourself
Want to ensure legal compliance and protect your investment
Prefer professionals to handle tenants, maintenance, and rent collection
Own multiple properties or a growing portfolio

At Rory Mack Associates, we manage everything from single buy-to-let homes to large commercial estates across Staffordshire. Our local expertise ensures your rental property is managed efficiently and profitably, giving you peace of mind.

A property management company takes care of all aspects of managing a property or portfolio, acting as a trusted intermediary between landlords and tenants. Services typically include:

Marketing vacant properties and screening tenants
Rent collection and deposit protection
Property maintenance and emergency repairs
Regular inspections and compliance checks
Handling tenant queries and legal notices
Managing service charges (for block properties)

Rory Mack Associates offers a comprehensive property management service for landlords in Staffordshire, Cheshire, and Shropshire, tailored to both residential and commercial needs.

We provide expert property management services across Staffordshire, Cheshire, Shropshire, and the wider Midlands, including Stoke-on-Trent, Newcastle-under-Lyme, Crewe, Nantwich, Macclesfield, and surrounding towns.

Yes! Rory Mack Associates manages both residential and commercial properties throughout Staffordshire and the Midlands. From letting and rent collection to block management and commercial property oversight, our services cover all types of properties.

Reliable Property Management Companies in the Midlands

If you’re searching for dependable property management companies in the Midlands, partnering with a local expert can transform how your property is run. Across Birmingham, Coventry, Wolverhampton, and the wider Midlands region, professional property managers take care of tenant relations, maintenance coordination, compliance, and financial reporting, so you don’t have to.

With the Midlands property market continuing to grow in 2026, working with an experienced property management company helps protect your investment, maximise returns, and keep your properties running smoothly year-round.

Contact Your Local Property Management Company Today

Whether you own a single property or a full portfolio, we offer tailored, professional support across Staffordshire, Shropshire, and the Midlands. Let us manage your properties efficiently and effectively.

📞 Contact our Stoke on Trent office today for trusted property management support across Staffordshire.

Enquire Now – Send Us a Message

Learn More On

Our Other Services

Block Management

Compulsory Purchases

Dilapidations

Get in touch with our team to discuss your requirements, we have the experience & expertise.

Property Management Insights

Expert advice, industry updates, and practical tips to help landlords and investors manage properties with confidence.

View All News

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3 Nov at 1:34 pm

Navigating Tenant Relationships in Commercial Property Management: Strategies for Success

2nd April 2024

Expert Property Management Services in Staffordshire & Shropshire

Your Trusted Local Property Management Company Based in Stoke on Trent

What is Property Management?

Types of Property Management We Offer

Commercial Property Management

Residential Property Management

Expert Block Management

Why Trust Us?

Over 30 Years’ Experience

Managing £50+ million in Assets

Trusted by 500+ Landlords

RICS-Registered Property Management Company

Professional Memberships & Accreditations

Benefits for Landlords and Property Owners

Client Reviews From Property Management Clients

Comprehensive Property Management Services in Stoke on Trent and Beyond

Why Choose Rory Mack as Your Property Management Company

Unlike many other property management companies, we combine a hands-on approach with years of local knowledge to deliver reliable, personalised service.

Case Studies: Property Management Success Stories

Case 1:

Case 2:

Case 3:

Areas We Cover – Local Property Management Across the Midlands

Landlords

Property Management

The Property Ombudsman

Client Money Protection

The Deposit Protection Service

Royal Institution of Chartered Surveyors

Frequently Asked Questions About Property Management Companies

What is property management?

How do you differ from other property management companies?

What should I look for in property management companies?

Are all property management companies the same?

How much does property management cost in Shropshire?

Do I need a property manager for my rental property in Staffordshire?

What does a property management company do?

What areas do you cover for property management?

Can you manage both residential and commercial properties?

Reliable Property Management Companies in the Midlands

Contact Your Local Property Management Company Today

Learn More On

Our Other Services

Block Management

Compulsory Purchases

Dilapidations

Property Management Insights

COMMERCIAL PROPERTY

RESIDENTIAL PROPERTY

PROFESSIONAL SERVICES

RORY MACK ASSOCIATES

Legal